Jennifer Burns, my GA, does consistently excellent work in Interlibrary Loan, as evidenced recently by an e-mail to me about Jennifer's helpfulness and commitment to customer service. "I just wanted to let you know what a great job one of your employees (Jennifer) is doing . . . just wanted to give feedback because she did such an outstanding job of helping this distance learner."
Thanks again, Jennifer, for making ILL look so good!
Shouter: David Bond