SalukiTech at Morris Library Profiled

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The Saluki Times has written a brief overview of the services offered by SalukiTech as part of its collaboration with Morris Library at the first floor Information Desk.

From the article:

SalukiTech is at the library’s information desk on the first floor at Morris Library. The north side of the desk offers technology/computer support, while the south side assists people in locating other types of information and scholarly resources for their coursework and research, according to Anne Cooper Moore, dean of Library Affairs. Moore emphasizes support staff, reference librarians and technology experts will be available to help with all inquiries.

SalukiTech service is available from 7:30 a.m. to 11 p.m. Monday through Thursday, 7:30 a.m. to 9 p.m. Friday, 11 a.m. to 7 p.m. Saturday, and Sunday from 1 to 9 p.m.

The IT help desk opened about two years ago at the Northwest Annex, providing services for all SIU students, faculty, staff, retirees and alumni. But, the hours were typically shorter and on weekdays only. The library also offered some technology assistance, but some issues needing IT attention meant people had to make two stops to get help.

“The entire point of this is convenience for the University community. People no longer have to go to two places for help. This is a highly collaborative venture and it’s wonderful to see the two groups on campus work so closely together to blend services and do something that benefits so many people. With the expansion of walk-up technology help in the Morris Library building, students now find there convenient access to a variety of support services to help them achieve their academic goals,” Moore said.

SalukiTech offers a variety of IT services including general troubleshooting, software installation, virus removal, operating system reinstallations and upgrades, hardware upgrades, RezNet configuration and troubleshooting. The service can also assist with wireless set-up for desktops, laptops, tablets and smartphones, and also handle sales of flash drives, hard drives, routers, cables and office software.

Read the full article at http://www.news.siu.edu/2013/02/020413cjm13013.html.